Step 1
Write To
Customer Care Department
Gateway Insurance Brokers Private Limited
Address: 428, Blue Rose Industrial Estate, Western Express Highway, Borivali East Mumbai 400066
Email: info@gatewayinsurance.in
Alternatively, the customer can contact the insurer directly
Step 2
If the resolution received by the customer does not meet the expectation, or has not received any response within 10 days from the date of raising the compliant, he/she can escalate the compliant to the Principal officer – Joe Rodrigues at joe@gatewayinsurance.in and the Principal Officer / customer care department shall also escalate and follow up with the insurance company to provide a speedy resolution.
Step 3
In-case the customer is not satisfied with the resolution provided by the insurer or by the company, at any point of time he/she can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI.
Escalate the complaint online through IGMS by logging into www.igms.irda.gov.in or Call Toll Free Number 155255 (or) 1800 4254 732. and Email to Complaints@irda.gov.in
Send Complaint Registration Form available on https://www.policyholder.gov.in/uploads/CEDocuments/complaintform.pdf to Insurance Regulatory and Development Authority of India (IRDAI) along with any letter or enclosures, if felt necessary, by post or courier to:General ManagerConsumer Affairs Department- Grievance Redressal Cell,Insurance Regulatory and Development Authority of India (IRDAI),Sy.No.115/1,Financial District, Nanakramguda, Gachibowli, Hyderabad-500032
Registration No – IRDAI / DB 1157 / 2024