Get in Touch
Whether you're exploring insurance options or need support, our team is here to help — quickly and without hassle.
We'd Love to Hear From You
Reach out through any of the channels below or fill in the form and we'll get back to you within one business day.
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Partner With Gateway
Are you an individual insurance advisor, a corporate agent, or a web aggregator looking to partner with a dynamic new-age insurance broker? We'd love to connect and explore synergies.
- Referral Partner Programme — Earn attractive referral commissions for bringing in new clients
- Corporate Agent Partnership — Leverage our product range and expertise to serve your clients better
- Co-broker Arrangements — Collaborate on large or complex risk placements
Partner Enquiry Form
Share a few details and our partnerships team will get back to you within one business day.
We Take Your Concerns Seriously
At Gateway, we assure best-in-class service. However, if you wish to bring any concern to our notice, please follow the steps below.
Write / Call / Visit
Contact our Customer Care Department:
- Gateway Insurance Brokers Private Limited, 428, Blue Rose Industrial Estate, Western Express Highway, Borivali East, Mumbai 400066
- Call: [+91 79001 15724]
- Email: grievance@gatewayinsurance.in
- Visit nearest branch: Contact us to locate the nearest branch
Alternatively, the customer may contact the insurer directly.
Escalate to Principal Officer
If the resolution does not meet your expectation, or if you have not received a response within 10 days from the date of raising the complaint, escalate to:
- Principal Officer – Joe Rodrigues
- Email: joe@gatewayinsurance.in
Our team will also escalate and follow up with the insurance company for a speedy resolution.
IRDAI Escalation
If not satisfied with the resolution, at any point of time, approach the Grievance Redressal Cell of IRDAI:
- IGMS: www.igms.irda.gov.in
- IRDAI Toll-Free: 155255 or 1800 4254 732
- Email: complaints@irda.gov.in
- Write to: General Manager, Consumer Affairs Department, IRDAI, Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032